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Shipping related questions:
Question: How long it will take to process my order?Ans: We can take upto 2-3 business days to process your order.
Ans: We use Standard Shipping along with the optional Expedited Shipping.
Question: How long will it take to deliver my order?Ans: An order with Standard Shipping will be delivered within 4-7 business days in the USA. The optional Expedited Shipping will take 3-5 business days.
Question: Can I change my address after placing the order?Ans: Please contact us before the order gets shipped. We can change the address if the order is not shipped.
Return and Refund related questions:
Question: How long is the return period?
Ans: You can return an item within 15 days from the date of delivery.
Question: How can I return an item?
Ans: You can open a return request or contact us to return an item. We will send you a return label to return the item.
Question: When will I receive a refund?
Ans: You'll receive a refund within 5 business days after we receive the return.
Payment related questions:
Question: What payment methods are accepted?
Ans: We accept all major credit cards (American Express, Visa, Mastercard) along with Paypal and Apple Pay.
Question: How secure is my payment information?
Ans: All of your payment information are SSL-encrypted and sent directly to the credit card provider's network, where your card and transaction is authorized and approved. We do not store your credit card information on our servers.
Account related questions:
Question: Do I need to create an account to place an order?
Ans: You can either create an account or checkout as a guest using your email id.
Question: What if I enter a wrong email address?
Ans: Please contact us immediately to change your email address.
Question: Do I need to put my phone number while placing an order?
Ans: The phone number is optional for placing an order. However, if you put your phone number it will help our delivery partner if any assistance needed while delivering your package.